Privacy Policy

1. Who We Are

ComplySense ("we", "us", "our") is a safety training company registered in England and Wales. Our registered address is 87B High Street, Billingshurst, West Sussex, RH14 9QX. We are the data controller for personal data collected through this website and our services.

Contact: info@complysense.co.uk | +44 (0) 1293 989339

2. What Data We Collect

We may collect the following categories of personal data:

• Identity data: first name, last name, job title, company name.
• Contact data: email address, telephone number, postal address.
• Transaction data: details of courses booked and payments made.
• Technical data: IP address, browser type and version, time zone, operating system (via cookies and server logs).
• Usage data: how you use our website and services.
• Marketing preferences: your preferences in receiving marketing from us.

3. How We Collect Your Data

• Directly from you via enquiry forms, booking forms, or email.
• Automatically via cookies and similar technologies when you visit our website.
• From third parties such as analytics providers.

4. How We Use Your Data

We use your personal data for the following purposes and on the following lawful bases:

5. Cookies

We use cookies to improve your experience on our website. Cookies are small text files placed on your device. We use the following types:

• Strictly necessary cookies: required for the website to function. These cannot be disabled.
• Analytics cookies: help us understand how visitors use our site (e.g. pages visited, time on site). Only set with your consent.
• Preference cookies: remember your choices such as language or region. Only set with your consent.

You can manage your cookie preferences at any time using the cookie banner on our website, or by adjusting your browser settings.

6. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers who help us operate our business (e.g. payment processors, email platforms) under strict data processing agreements.
• Professional advisers such as lawyers and accountants where necessary.
• Regulatory authorities where required by law.

Where we transfer data outside the UK we ensure adequate safeguards are in place in accordance with UK GDPR requirements.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Customer and booking records: 7 years (legal/tax obligation).
• Enquiry and marketing data: 2 years from last contact, or until you withdraw consent.
• Technical/log data: up to 12 months.

8. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure ("right to be forgotten") in certain circumstances.
• Restriction of processing in certain circumstances.
• Data portability where processing is based on consent or contract.
• Object to processing based on legitimate interests.
• Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at info@complysense.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All data is transmitted over encrypted connections (HTTPS).

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.